日志分析为持续改进服务和客户分析提供输入，例如行李丢失索赔或取消机票退款
Analysis of log provides input for continuous service improvement and customer profiling e.g. claims for lost baggage or refunds on cancelled tickets
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| PCF ID | 19072 |
| 名称（英文） | Analyze customer complaints and response/redressal |
| 指标可用 | N |
| 级别 ID | 6.2.3.5 |