通过客户体验支持结构识别客户体验对与客户相关的其他客户服务功能的影响。
Identifying the affect of customer experience through customer experience support structure on other functions of customer services related to customer.
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| 名称（英文） | Identify impact on functional processes |
| PCF ID | 19973 |
| 指标可用 | N |
| 级别 ID | 1.2.8.3.2 |